Ombudsman for Student Loans
If you need to dispute any issue with your federal student loan, the Federal Student Aid (FSA) Ombudsman Group is available and dedicated to assist. The Department of Education encourages borrowers to make every effort to resolve their student loan problems. When a solution cannot be reached, the FSA Ombudsman Group has a process and the resources to assist borrowers.
Visit https://studentaid.ed.gov/sa/repay-loans/disputes/prepare before contacting the FSA Student Loan Ombudsman’s Office:
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1843, Monticello, KY 42633
877-557-2575 (Toll Free)